Shipping and Return
Our normal shipping time is within 72 hours (this is when your order is processed, and does not include weekends). Please allow a few more business days for your order to arrive to you. We ship UPS Ground from Atlanta, GA. Larger items may ship directly from the factory and smaller items usually ship from our warehouse.
Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box.
The "Target Date" on the order form is not a promise from us to deliver your product exactly by that date! It is for our information while processing the order. We will make every effort to meet your "Target Date."
Delivery usually takes approximately 14 days but can take up to 4 weeks depending on availability of stock.
If no one is available to sign for the parcel, a collection card is left in your post box to arrange a re-delivery.
Shipping costs are calculated on units sold and include insurance. If your order is a complex combination of products and the shipping is not able to be calculated correctly, we may contact you before we confirm your order.
Please note that the shipping times indicated above are approximations. Whilst every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please contact us if you have a deadline for receiving your order as we may be able to help ensure that you get your product on time.
Goods must be returned within 7 days in a saleable condition withthe original invoice as proof of purchase. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a credit against your membership for future purchases.
